Terms and Conditions | Hunter Heating Solutions

DEFINITIONS

1. For these terms and conditions the following words shall have the following meanings:
2. The term "Company" shall mean Hunter Heating Solutions Ltd whose registration office is at: 10a High Street, Chislehurst, England, BR7 5AN.
3. The term "Customer" shall mean the person or organisation for whom the company agrees to carry out works and/or supply materials.
4. The term “Operative/Engineer” shall mean the person/s completing the installation on-site.

PROVISION OF SERVICES

The price quoted is open for acceptance within 30 days if the services commence within 30 days from the date of the quote. If the Customer decides to commence work after this time, the Company will let the Customer know if there has been a change in the price requiring a revised quote and the reasons why. Upon signing, this will form a legally binding contract between the Company and the Customer. All prices quoted are subject to finalisation upon technical survey.
The Company will provide a written quote when required/requested. The quote will include the cost of installing gas appliances and/or central heating equipment as specified in the Quote Document. If during the installation, the Operative/Engineer must deviate from the original quote, the Company retains the right to provide an additional quote for further works required. If any faulty central heating and/or gas appliance components are discovered during the installation and require replacement, the Customer will be provided with an additional quote for replacement.
Where the Company needs to connect new equipment to the Customers existing plumbing or heating system, it will not accept liability for the cost of repairing or replacing parts to the existing system that subsequently develops faults. This includes zone valves, heating pumps, programmers and thermostats unless included within the official quote. The Company may charge for visits made to the Customers property by the Operative/Engineers if the system is faulty or has developed a fault after the installation has been conducted. The Company will not accept liability where the Customer’s central heating system does not function properly because the water supply is inadequate or the water pressure becomes invariable.
The Company shall only be bound by quotes given in writing to the Customer and signed by a duly authorised representative of the Company. The Company shall not be bound by any quote given orally or in which manifest errors occur.
Access to the property is required in order that the installation may be undertaken. The Company’s Operatives/Engineers are scheduled to arrive at the property between the times of 0730am and 0900am, subject to traffic conditions or unless otherwise stated. The Company will not be responsible for the protection or security of the property if the Operative/Engineer is left alone during the installation.
The time estimate provided for completion of installation is a best estimate of the likely time scale prior to commencement of the services provision. The Company will make every reasonable effort to start and complete the work within the provided quote, but cannot accept liability for any cost, losses or expense incurred by the Customer because of any delays or rescheduled appointments.
Where the date and/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the Operative/Engineer shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the Operative/Engineer or for the late or non-delivery of materials.
The price specified in the quote does not include the price of removing any additional dangerous waste material such asbestos that is found when installing the Customer's central heating/gas appliance.
If during the execution of the works, asbestos is encountered, the Company reserves the right to withdraw its Operatives/Engineers immediately until the site is made safe. The cost of removing asbestos is not included within the price. However, the Company upon request of the Customer will provide a cost for removing asbestos and will add this fee to the total quote.
A system upgrade can lead to the system operating under higher working pressure. This can lead to small pre-existing holes or loose pipes in the heating system to start leaking or become more noticeable. This shall not be deemed the responsibility of the Operative/Engineer or of the Company. Should such a failure occur, additional work may be required at an additional cost.
The Company will take all reasonable care to carry out the installation. However, the Customer accepts that the installation, including the removal or dismantling of existing fixtures or fittings may cause damage to the decoration and/or the fixtures and fittings. This provision does not exclude the Company’s responsibility for damage, that is beyond which is reasonably commensurate with the installation. It is anticipated that certain areas in the Customers property may need redecoration following completion of the gas appliance or central heating installation. This will be the responsibility of the Customer and is not included in the price.
In the scenario where an existing flue hole requires filling in and making good, the operative/engineer will use the standard bricks, blocks and mortar provided by the Company. The operative/engineer will carry two differing shades of bricks as standard and will use the most appropriate shade. The Company cannot guarantee an exact colour match for bricks and mortar unless otherwise stated in the contract.
If required, any necessary consents will be in place before work commences on site. The Customer will obtain all necessary consents at their own expense, including planning consent, neighbours and mortgage providers.
If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 28 Days to the Company and shall afford the Company, and its insurers, the opportunity of both inspecting such works and carrying out any necessary remedial works if appropriate.
The prices specified in this agreement do not cover the cost of an upgraded gas supply to the new appliance from the gas metre, if it has not been specified on the original order. If it is discovered that an upgrade to the gas supply is required by the Operative during the installation, the Company retains the right to provide a further quote to complete these works.
The Customer is responsible for screening and confirming their official quote from the Company. The official quote is that with the listed contract number. No other documentation such as the brochure or email correspondence will be taken into consideration.
A powerflush will consist of up to four hours of pressurised cleaner circulation on the flow and return and finalised with inhibitor treatment at the system filling stage. If the Operative/Engineer deems that additional powerflushing will be necessary to effectively clean the system, then the Customer will be advised. The Company will reattend on a separate date to complete further powerflushing at an additional fixed fee.

UNFORESEEN CIRCUMSTANCES

In the event of unforeseen circumstances arising after the contract has been agreed or after the work has started, no further work will be undertaken until these and any associated costs have been discussed and agreed by both parties.

PAYMENT

A deposit of up to 20% may be required prior to commencement of services.
There is a 14-day cooling off period starting from the date of signed acceptance of the quote during which the Customer has the right to cancel the order without penalty. After this time the deposit will be retained by the Company for all reasonable costs incurred as a direct result of the cancellation.
All balances are due for immediate payment upon commissioning of the gas appliance. This relates to the boiler itself working and excludes any minor works still outstanding. Any part of the invoice which remains unpaid shall carry an admin fee of £100.00 plus VAT plus interest at the rate of 3% above the Bank of England Base Rate per annum of the amount that remains outstanding.
In the rare event that the Company must organise for an Operative/Engineer to reattend to complete outstanding snagging issues, the Customer may not use this as reason to withhold payment.
If the Company is doing work at the Customer's rented property on behalf of a landlord, the tenant must be bound by the terms of the contract and if for any reason the landlord refuses to pay, the tenant will be liable to pay and reclaim all cost back from the landlord.
Title in the goods will not pass to the Customer but shall be retained by the Company pending payment in full of the balance. Until the title passes to the Customer, the Company shall have an absolute authority to re-take, sell or otherwise deal with or dispose of all or any part of the goods in which title remains vested in them.
The manufacturer’s parts and labour warranty is registered by the Company on full payment of the balances by the Customer. If the Customer does not finalise balances within 72 hours of Completion, they risk voiding the manufacturer’s warranty. If all or any part of the installation remains incomplete after the commissioning of the appliance, a 95% payment of the outstanding balance will allow the Company to register the appliance warranty and avoid any risk of the appliance warranty being voided however the consumer may still be able to rely on their rights to remedy under the Consumer Rights Act 2015.
The Company will commit to the Customer that all quoted works will be completed in full, However, if all or any part of the installation remains incomplete after the full commissioning of the appliance, the Customer will agree to retain 5% only of the outstanding balance until the date that all works have been completed.

GUARANTEE AND WARRANTIES

The Company guarantees pipework in direct relation to the appliance or any other items that were replace or installed during the works completed by The Company for 12 months from the commission date, unless stated otherwise on the quote. The warranty does not cover acts of vandalism, third party negligence, acts of God or wilful damage. This also does not include servicing, maintenance or repair work which is guaranteed for 28 days.
The Company will provide a 28-day guarantee after commissioning of the new appliance to investigate any and all faults relating to the central heating and hot water. The Company will not accept any liability to replace or repair faulty components unrelated to the installation. If the Company are instructed to investigate a fault by the Customer after the 28-day period, a £100 including VAT call out fee will be applicable if the Operative/Engineer establishes that the Company are not responsible for the fault. The Company will not accept liability for a system rebalance, system re-pressurisation or system air bleeding.
The company cannot guarantee any services, parts and equipment supplied to the Customer if:
They suffer misuse, treated negligently or if the Company's work is repaired, modified, or tampered with by someone else.
The material used is supplied by the Customer.
The Company indicates that further works need to be carried out.
The warranty for a boiler and or cylinder will be covered by the manufacturers as agreed in the quote. The warranty only applies to the boiler. It does not apply to any existing parts of the system. The Company will not be liable for the cost of resolving existing circulation issues.

SERVICE PLAN

The duration of the service plan will be set out in your initial order form paperwork and will also be confirmed on completion of the installation.
The Hunter Heating Solutions Service Plan - One of the Company’s operative/engineers will visit the Customers property annually to check and service the boiler as per the manufacturer’s instructions. The Operative/Engineer will check that the boiler is working safely and in line with the relevant laws and regulations, this will also include a visual inspection of any other gas appliances located within the property. The duration of this service plan will be set out in the initial order form paperwork and will also be verbally confirmed on completion of the installation. If, when the annual service is taken place, a fault is found to a component within the boiler, the Operative/Engineer will contact

the manufacturer. If the fault is deemed to be present in the central heating system itself or other gas appliances the Operative/Engineer will advise the Customer of the issue and provide a quote for said fault. The Company accepts no liability if the annual service isn’t carried out within 12 months of the previous annual service and thus no responsibility if the manufacturer’s warranty becomes void due to no annual service being carried out.

The Customer’s Service Plan is a direct contract with the Company. Any consumer finance provider hold no association or liability in any circumstance relating to the service plan.
It is the sole responsibility of the Customer to contact the Company and to organise for the annual service to be completed. The Company will not be liable should the annual service fail to take place. It is recommended that the Customer should contact the Company at least 30 days before the anniversary date of the last service to avoid missing the correct anniversary. If the anniversary date of the service is missed and the service is not completed within the correct period, then the remaining annual services on the plan will become void. This is a strict policy as the Company are unable to take responsibility or complete a service on an appliance that has not received its correct and regular servicing. Any remaining annual services that become void will be refunded to the Customer based on the original purchase price at the multiple of remaining services. If the service plan was received free of charge as part of a promotion and the service plan becomes void due to a missed annual service, the Company will also not return to complete any further annual services and the Customer will not qualify for any type of refund.

CANCELLATION POLICY

There is a 14-day cooling off period starting from the date of signed acceptance of the quote during which the Customer has the right to cancel the order without penalty. After this time the deposit will be retained by the Company for all unrecoverable costs incurred as a direct result of the cancellation.
If the Customer cancels the order within the 14 day cooling off period, it will be requested in writing by the Company. The Company will process any refund of a deposit that is due to the Customer within a 14 day period of receipt of the formal cancellation.
The charges for any services already commenced and materials used up to the time of cancellation will be immediately payable to the Company.

TERMS OF USE

These terms and conditions and all contracts awarded between the Company and the Customer shall be governed and construed in accordance with English Law and shall be subject to the exclusive jurisdiction of the English Law.
Acceptance of our goods, services or quote is automatic acceptance of these terms and conditions.